communication

Jefferson Exchange | January 21, 2014 | 9:00
10:15 am
Tue January 21, 2014

Say This, Not That

Credit Penguin Books

Carl Alasko walks us through the ways to approach certain situations--and what to say.

Think about the number of times you meant to say something soothing or encouraging, and the person receiving took it the wrong way. 

Was it them, or you?  It might have been you. 

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