Talking Computers To Help Dispatchers

May 22, 2014

A dispatcher at work for Oregon State Police.

Think about the stress levels incurred by emergency dispatchers: they need to dispatch emergency workers WHILE they are still taking details of the incident over the phone. 

Seconds count in emergency services, and that overlap costs time. 

Emergency Communications of Southern Oregon dispatches first responders in Jackson County, and ECSO has a new tool. 

It's a text-to-speech program that broadcasts incident information in a computer voice while the dispatcher is still taking details. 

We get the lowdown on how the system works.